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Oncetold Privacy Policy

Oncetold LLC, dba Oncetold, provides the Oncetold product (oncetold.com) referred to as the Oncetold Services. Oncetold is committed to protecting the privacy and data of those who visit the oncetold.com website, use the Oncetold Services, and listen to podcast episodes served from Oncetold servers.

The data you put into Oncetold is yours. We'll only ever access your account to help you with a problem or fix a software issue. We log access to accounts by IP address. This allows us to verify that no unauthorized access has happened for as long as the logs are kept.

Podcast Listener Privacy

Oncetold believes protecting online privacy is important and that extends to podcast listeners. When you listen to a podcast served directly from Oncetold's servers, you can be assured your privacy is being respected. Oncetold only collects the minimum data necessary to validate a download, understand the application that was used to initiate the download, and get a general sense of where in the world that download was delivered.

Oncetold does NOT use listener data to:

Programmatically target advertisements
Track and/or identify individuals
Create interest-based profiles
Combine data pools to associate audience demographics
Sell listener data to anyone for any purpose

Third-Party Distribution Channels

What data does Oncetold collect from listeners on third-party distribution channels? When a podcast episode is downloaded through any third-party distribution channel, listener data from the following sources is recorded for analysis:

IP Address
User Agent
Referring URL (in some cases)

The data above is retrieved directly from Oncetold server logs.

Oncetold does provide, by default, access to Open Podcast Prefix Project (OP3), a free and open-source podcast prefix analytics service committed to open data and listener privacy. Every podcast is measured using an OP3 prefix and in retune automatically receives a free, public stats page with industry-standard podcast download metrics, detailed breakdowns, and access to spreadsheet data exports with full history. The OP3 redirect service saves basic, non-identifying request data every time a podcast listener downloads an episode using the service.

Oncetold provides Customers with the option to disable the OP3 service or elect to use their own prefix analytics service.

Oncetold does not utilize any other 3rd party tracking technologies on media downloads.

Listener Data Collection

Why is this listener data collected?

It's important for you to know not only what we collect, but why we collect it. Oncetold only collects listener data for the following three reasons.

To provide anonymized statistics to our customers
To discover and prevent fraudulent/illegal behavior
To comply with any legal obligation(s)

Sub-Processors Agreements

For performance and redundancy, we direct some listener traffic through the Google Cloud Services (GCP), Google Firebase, Netlify and Cloudflare networks. To perform this role, they have access to the same basic listener data as Oncetold. We have reviewed their privacy policies and have determined they are in line with the values of Oncetold.

Links are provided for your convenience:

Listener Privacy

What else can you do to protect your privacy as a podcast listener?

Use a podcast app like Podcast Guru that prioritizes listener privacy
Ask your favorite podcasters where they host their podcast to ensure they are respecting your privacy
Opt-out of interest-based tracking-based advertising

Your Personal Information

We collect the email addresses of those who communicate with us via email. When you browse our marketing pages, we track that for analytical purposes (conversion rates and testing new designs). We'll also store any information you voluntarily submit (for example, filling out a survey) for the duration of the research project or as long as it makes sense.

When you sign up for Oncetold Services, we ask for your name and email address. This allows us to personalize your new account, and send you invoices, updates, or contact you concerning your account. We’ll never give nor sell your personal information to third parties.

Sharing Info

Oncetold will share your infomation for the following limited reasons:

To provide you products or services you’ve requested. Only done with your permission.
To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
If Oncetold or Oncetold LLC is acquired by or merged with another company. We have no plans to sell or merge, but if it happens, we’ll notify you before your info is transferred and becomes subject to a different privacy policy.

Law Enforcement

Oncetold LLC won’t provide data to law enforcement without a court order. Should that happen, we’ll attempt to inform you of the request unless we’re legally prevented from doing so.

Use of Cookies

When you use the Oncetold Services we and our vendors may use “cookies”, “web beacons”, and similar devices to track your activities. These small pieces of information are stored on your hard drive, not on the Oncetold website.

We use cookies to help you navigate the Oncetold website and Oncetold Services as easily as possible, and to remember information about your current session. We do not use this technology to spy on you or otherwise invade your privacy. You can disable cookies and tracking technologies through your web browser, however doing so may render the Oncetold Services unusable.

Security and Storage

The Oncetold website and Oncetold Services have industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to ensure the safety of your information.

All data is encrypted via SSL/TLS when transmitted between our servers and your browser. Our database data isn’t encrypted (because it needs to be available quickly), but we go to great lengths to secure your data at rest.

Oncetold Services. We will not sell or share this data with any third-parties or use this data to compete with you or advertise to your clients/listeners.

Deleted Data

When you cancel your account, we delete all data associated with your account from our production database. We do keep backups, designed for catastrophic system recovery, for 30 days. The backups are purged on a rolling 30 day cycle. When an account is deleted, none of your personal data will remain on our servers past 30 days. Anything you delete from your account while it’s active will also be purged from the backups at day 30.

EU-US and Swiss-US Customers

Oncetold Services are currently only available to customers located in the United States of America. Oncetold will be available to EU-US and Swiss-US customers in the near future.

Corrections and Updates

Oncetold LLC allows consumers who use the Oncetold Services to update or modify their information by clicking on the My Account link in the Oncetold navigation menu.

California Online Privacy Protection Act Compliance

Oncetold complies with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes and Questions

Amendments to this statement will be posted to this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification, or change shall constitute your acceptance of the amendment. We’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. If you have any questions about this privacy statement or your dealings with the Oncetold website, Oncetold Service or Oncetold Ads Service, you can contact us at oncetold.cloud@gmail.com.